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After Christmas, Wisconsin educators Marcus and Andrea Grasenick have been set to journey to Florida, the place they’d board their dream honeymoon cruise — till Southwest Airways canceled 1000’s of flights as a consequence of software program failures and excessive winter climate. The newlyweds missed their cruise, successfully dropping $4,000. Southwest has but to supply any assist.
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On the Monday after Christmas Day, the couple flew to Nashville, the place they then waited for phrase on their Southwest Airways connecting flight. The Grasenicks cooled their heels for hours earlier than they discovered that the flight was canceled and there was no different technique to attain Fort Lauderdale in time for his or her honeymoon cruise. The pair had no selection however to make the lengthy drive again house.
1000’s of individuals throughout america have been affected by Southwest canceling 1000’s of flights throughout this era. The social media fallout for the airline has been extreme, with individuals expressing outrage on-line and calling out the airline for failing to supply higher customer support.
Talking to Milwaukee’s WTMJ, Andrea Grasnick stated that is the one time she and her husband have the identical vacation break, “so we will not even go a unique time and make it up, as a result of that is the one one. That is the one shot we had.”
Whereas Grasenick expressed gratitude that Southwest not too long ago indicated they’d be giving refunds and journey credit for passengers like her, she informed TMJ that this was misplaced “time, and you may’t give that point again. You can provide our $4,000 of cruise [sic] that we spent. Should you might do this, nice. However, the reminiscences that we have been going to make with one another and with our mates, that is not one thing which you can put a price ticket on.”
Southwest posted an replace on its web site Thursday evening. It learn:
In mild of the journey disruptions, we perceive that many Clients might want to rebook. All Clients touring by January 2, 2023 are capable of rebook within the authentic class of service or journey standby (inside 30 days of your authentic date of journey between the unique city-pairs and in accordance with our lodging procedures) with out paying further costs; please know out there stock is restricted through the holidays.
