Discovering the best VoIP telephone service for your small business is usually a troublesome process. With dozens of choices to select from, how have you learnt which supplier to belief with your small business communication?
One supplier that may have appeared in your checklist is Vonage Enterprise. It’s a cloud-based communications supplier that helps small and midsize companies talk each internally and externally. Vonage affords quite a lot of web telephone options, starting from voice and video conferencing to group chat.
Vonage additionally prides itself on its customer support. Nevertheless, it lately introduced that its help group moved to chat-only, which can have an effect on how prospects obtain help from the supplier.
In case you’re in search of a Vonage Enterprise different that gives nice buyer help and additional options, we in contrast the highest 10 Vonage Enterprise alternate options, together with:
1. Nextiva
Nextiva is a cloud-based communications platform that has been round since 2006. They supply enterprise communications to firms of all sizes, extra lately, the Pac-12 Convention determined to utterly overhaul their conventional telephone system with Nextiva. On third-party evaluation websites like GetVoIP, G2, and Gartner, Nextiva outranks different options.
Nextiva was named the #1 rated enterprise telephone system of 2022, in keeping with U.S. Information. Greater than 80,000 firms as we speak are utilizing Nextiva to take their enterprise communications to the following stage. In case you’re enthusiastic about studying extra about Nextiva, Prince Wealthy of Wealthy Expertise Group provides his clear evaluation within the video under:
What are a few of its high options?
We’ve listed Nextiva because the #1 different to Vonage Enterprise due to the strong suite of options included of their plans. Among the most noteworthy embrace:
- Worldwide calling: You’re capable of make long-distance, worldwide calls utilizing Nextiva’s VoIP telephone system. The perfect half – it’s less expensive than conventional landline calls, particularly if the particular person you’re calling can be utilizing VoIP.
- Auto-attendant: Greet incoming callers with knowledgeable message. Nextiva’s auto-attendant makes use of your telephone dial pad to route incoming callers as rapidly and effectively as doable to the best departments.
- Voice and video conferencing: With the acceleration of distant work, you want a approach to collaborate together with your group exterior the workplace. Nextiva’s in-app voice and video conferencing instruments permit for clean communication.
- Cell phone and desktop apps: Nextiva’s app is appropriate with Mac, iOS, Android, and Home windows. Your group will be capable to take enterprise calls wherever they’re, as long as they’ve obtained an internet-connected gadget.
- Staff chat: Ditch the necessity for a number of chat instruments with Nextiva. You’ll be capable to create channels for every division, host video conferences as a group, and ship direct messages, all inside one platform.
Reliability, help, and safety
Nextiva has eight military-grade information facilities at numerous factors throughout the U.S. Ought to one community have connection points, your small business’ telephone system shall be routinely routed via a fully-functioning heart. It’s why its uptime is 99.999%; the gold normal for system availability within the communications trade.
Nextiva additionally has best-in-class buyer help. You possibly can simply attain a human help agent when you’re experiencing any issues. However normally, they’ll attain out to you with a rundown of any points earlier than you even discover them.
Nextiva pricing choices
Pricing for Nextiva’s enterprise communication suite begins from lower than $18 per 30 days. Nevertheless, they do have a number of pricing tiers relying on the options your small business wants.
Right here’s a breakdown of what’s included in every plan:
- Important Plan: The most suitable choice for firms who need important communication instruments like video conferencing, toll-free numbers, and limitless calling. For this plan, pricing begins at $17.95 per consumer, per 30 days.
- Skilled Plan: An excellent choice for smaller groups who need some bonus options on high of the fundamental bundle, comparable to voicemail to SMS and e-mail. For this plan, pricing begins at $21.95 per consumer, per 30 days.
- Enterprise Plan: The most suitable choice for small or midsize firms making extra calls, conferences, and chats. It contains some additional bonus options like name recording and voicemail transcription. For this plan, pricing begins at $31.95 per consumer, per 30 days.
- Final Plan: Get each software Nextiva has to supply with this tier, together with gross sales pipeline administration, buyer journey analytics, and repair ticket administration. For this plan, pricing begins at $52.95 per consumer, per 30 days.
2. GoToConnect
Previously referred to as Jive, GoToConnect has a collection of VoIP merchandise that assist companies talk. They’re finest identified for his or her telephone system that may customise the way you settle for inbound calls.
What are a few of its high options?
All GoToConnect packages embrace the 80+ options their communications platform has to supply. Amongst their finest options are:
- Customizable name flows: GoToConnect has a drag-and-drop interface that helps you customise the route a name takes when it comes via to your community. This implies you may change name routing for days your group (or a person group member) is out of the workplace.
- Video conferencing: Must host video calls together with your group or prospects? With GoToConnect, you may host as much as 250 individuals on every video name, and share your display in only a single click on.
- Name analytics: Get a strong grasp of what number of calls are made via your VoIP system with name analytics. You’ll see key metrics like your common wait time, common name time, and name historical past.
Reliability, help, and safety
Safety isn’t a problem with GoToConnect. Their communications suite runs via the cloud, which signifies that all calls made via your community are encrypted. No person is ready to snoop on calls, messages, or movies hosted via your community.
Plus, GoToConnect is dedicated to staying updated with safety requirements. They’re SOC-2 and GDPR compliant.
GoToConnect pricing choices
GoToConnect has a typical pricing system, in comparison with most different VoIP suppliers. Every tier affords entry to each characteristic. Nevertheless, the price per consumer decreases as you add extra seats to your plan:
- 1-4 customers: $29.95 per seat, per 30 days
- 5-9 customers: $25.95 per seat, per 30 days
- 10-24 customers: $23.95 per seat, per 30 days
- 25-49 customers: $21.95 per seat, per 30 days
3. Ooma Workplace
Ooma Workplace is a cloud telephone supplier tailor-made to small companies, also called Ooma Telo. They pleasure themselves on having a no-contract service and providing a toll-free quantity for purchasers to make long-distance calls.
What are a few of its high options?
Ooma Workplace has 35 options in its repertoire. A few of their most spectacular options are:
- Enhanced name blocking: Do you’ve spam calls coming via to your reception desk? These calls are irritating, to say the least, and will trigger points for actual prospects to get via. Ooma Workplace permits you to block these spammy numbers.
- Desktop and cell app: Work wherever (with an web connection) utilizing Ooma Workplace’s cell and desktop apps.
- Voicemail transcription: Ahead voicemail messages left on your small business’ telephone system to your e-mail tackle. You possibly can simply follow-up with any missed calls, and have a everlasting reference of what the particular person wished to debate.
Reliability, help, and safety
All calls made via Ooma’s platform (besides these made via their free calling app) are encrypted. You’ll additionally get end-to-end encryption if the particular person on the opposite finish of the road is utilizing Ooma’s community, too.
Ooma Workplace additionally claims that its small enterprise VoIP system will be set-up in lower than 20 minutes. However, do you have to run into any points, they’ve an internet library of help docs designed to stroll you thru set-up.
Ooma Workplace pricing choices
Ooma Workplace affords two standalone plans for his or her small enterprise telephone service, every relying on the options you need entry to. These are:
- Ooma Workplace: Get all of Ooma’s fundamental options like SMS messaging, name forwarding, and name parking. Pricing for this plan begins at $19.95 per 30 days, per consumer.
- Ooma Workplace Professional: In accordance with Ooma, that is their hottest plan. It contains entry to all fundamental options, plus superior instruments like video conferencing, superior name blocking, and name recording. Pricing for this plan begins at $24.95 per 30 days, per consumer.
4. Mitel
Mitel is a enterprise telephone supplier that gives two packages, relying on firm measurement. Their flagship bundle is designed for enterprise companies and may deal with a big inflow of calls being made via a VoIP community. Additionally they have a bundle designed for small companies to get the fundamental communication instruments they want.
What are a few of its high options?
Listed below are a few of the finest options Mitel’s telephone system has to supply:
- Name recording: Mitel can file all calls being made via your small business VoIP system. That library of recordings can be utilized to recap a dialog or practice your gross sales and help groups.
- Video conferencing administration: Operating a giant video convention? Mitel permits you to mute disruptive attendees, and ask attendees to boost their digital hand to talk, no awkward interruptions crucial.
- Cell apps: Their VoIP system means all enterprise communication is made via an web connection. Mitel has apps appropriate with PC, Mac, iOS, and Android so that you’re all the time on. Take enterprise calls on a private cell phone, and change it to “off” if you depart the workplace.
Reliability, help, and safety
Mitel has two information facilities to handle their prospects’ telephone networks, so if one goes down, your calls shall be routed via the opposite. That is what contributes to their 99.999% SLA uptime. Mitel can be constructed on Google Cloud, which implies they will provide 24/7 monitoring. They’re additionally SOC 2 and HIPAA compliant.
Mitel prospects additionally like the actual fact they will use their self-service on-line coaching hub to resolve any points or reply any questions.
Mitel pricing choices
Pricing for Mitel’s enterprise telephone system is dependent upon the options you need entry to. Nevertheless, it’s value noting that not everybody in your group wants the identical plan. You possibly can mix-and-match tiers relying on every particular person particular person’s must-have options:
- Necessities Plan: Get entry to Mitel’s cloud-hosted PBX and fundamental audio and video conferencing instruments. Pricing for this tier begins at $20.99 per seat, per 30 days.
- Premier Plan: That is Mitel’s hottest plan and contains all fundamental options alongside name recording and superior integrations. Pricing for this tier begins at $26.59 per seat, per 30 days.
- Elite Plan: That is the one plan that offers entry to all options Mitel has to supply. Pricing for this tier begins at $38.49 per seat, per 30 days.
5. Dialpad
Dialpad is a enterprise communications platform that gives a variety of VoIP providers. They’ve a standalone product referred to as Dialpad Discuss, which permits your group to nearly hook up with your community and take calls from wherever.
Their VoIP platform makes use of synthetic intelligence (AI) to educate your group, whereas additionally giving them real-time info that could be helpful throughout a dialog.
What are a few of its high options?
A few of Dialpad’s high options embrace:
- AI options: Dialpad’s synthetic intelligence software thinks of the sources you would possibly want mid-conversation, and gives you with them all through the decision. It may additionally analyze the sentiment of a telephone name, which may also help with reporting.
- Net portal: Handle your total enterprise communications community via one web-based portal. You possibly can add and take away customers from the portal, and configure your telephone community on any gadget.
- Porting quantity: Do you’ve prospects who acknowledge your caller ID? As an alternative of switching to a model new enterprise telephone quantity, Dialpad imports numbers from one other supplier so you need to use your present quantity. Clients gained’t be capable to inform any distinction.
Reliability, help, and safety
Calls made via Dialpad’s VoIP community are simply as clear (if not, higher) than conventional landline calls. Additionally they have a reported 100% uptime SLA.
However identical to every other VoIP community, downtime associated to points with your personal web (or gadget) is proscribed. You possibly can simply change units to 1 utilizing one other community – like Wi-Fi, for instance – and take enterprise calls.
Dialpad pricing choices
Much like the opposite Vonage alternate options we’ve shared up to now, every Dialpad plan affords entry to completely different options. Under is a rundown of what they embrace:
- Normal Plan: Get limitless calling, voicemail transcription, and fundamental name controls from $15 per seat, per 30 days.
- Professional Plan: Get customized off-hours routine and native numbers from $25 per seat, per 30 days. Keep in mind that you just’ll want no less than three licenses to decide on this plan.
- Enterprise Plan: Need entry to each characteristic Dialpad has to supply? Pricing for his or her Enterprise plan isn’t publicly out there. When you’ve got no less than 100 seats to purchase, attain out to their group for a customized quote.
6. Telephone.com
Telephone.com is a enterprise telephone service supplier that gives VoIP packages. They’ve over 40,000 prospects on their books, together with Zoho, Insightly, and Ameridoc. A part of their service contains entry to a cell app so you may take calls wherever with an web connection.
What are a few of its high options?
Telephone.com has greater than 50 options out there to its prospects utilizing its VoIP service. Amongst a few of the finest are:
- Very good name high quality: Calls made via Telephone.com’s VoIP telephone system are of a lot larger high quality than landline calls. That’s due to the way in which Telephone.com processes digital telephone connections, slightly than rusty previous (and unreliable) wires.
- Instantaneous messaging: Telephone.com has a complete suite of enterprise communication instruments, together with stay chat. You’ll be capable to ship immediate messages to your group via the app.
- Stay receptionists: In case you can’t afford to rent a human receptionist, this characteristic permits you to use Telephone.com’s group. They’ll greet incoming callers and route them to the particular person (or division) they’re asking to talk with.
Reliability, help, and safety
Telephone.com’s platform is HIPAA compliant, and all calls made via their community are encrypted with high-grade SSL when discussing private info. They’re additionally PCI DSS compliant, which is crucial when you’re receiving funds by telephone.
Do you have to want it, Telephone.com has a group of help brokers able to reply any questions. We’ve listed them as a Vonage Enterprise different as a result of their help group is out there 24/7, and you can begin conversations with them by telephone, textual content, or e-mail.
Telephone.com pricing choices
The perfect Telephone.com bundle for your small business is dependent upon the options you want entry to, and the dimensions of your group. Under is a fundamental rundown of the tiers they provide, but it surely’s value noting that there’s a low cost out there on annual plans:
- Base Plan: Stand up to 2,000 textual content messages and 300 minutes every month with this plan. Costs begin from $12.99 per seat, per 30 days, however when you’re not blissful, there’s a 30-day money-back assure.
- Plus Plan: Get premium maintain music, limitless minutes, and video conferencing for 25 contributors on this plan. Costs begin from $19.99 per seat, per 30 days.
- Limitless Plan: Get name recording, CRM integrations, and superior name analytics with this plan. Costs begin from $29.99 per seat, per 30 days.
7. Zoom
Zoom affords an enterprise cloud telephone system that runs via an internet internet portal. They’re finest identified for his or her video conferencing software. Zoom’s add-on VoIP service permits companies to host conferences, make and obtain calls, and ship immediate messages to coworkers.
What are a few of its high options?
Zoom affords tons of options in its enterprise communications suite. A few of them embrace:
- Staff availability: Use Zoom’s dashboard to see whether or not your co-worker is busy earlier than diverting a name their method. It stops prospects from holding the road for hours. Your prospects get to talk with the following out there particular person.
- CRM integrations: Cross chat, video, and name information via to your CRM routinely. Zoom integrates with common CRMs like Salesforce, GSuite, Workplace 365, and Microsoft.
- Elevate to assembly: Obtained a number of individuals on a telephone name? You would possibly want somebody to begin sharing their display. With entry to Zoom’s telephone and assembly platform, you may simply improve a normal telephone name to a video convention, with out having to hold up and begin once more.
Reliability, help, and safety
A part of Zoom’s service providing features a web-based portal that reveals any points together with your VoIP community. You’re capable of see any points with particular units and troubleshoot name high quality issues.
Plus, all calls made via Zoom’s community are 256-bit TLS encrypted. You may also set passwords for name and assembly attendees to enter earlier than they hop on a name, so no undesirable guests can drop in in your chat.
Zoom pricing choices
Zoom is best-known for its video conferencing platform that skyrocketed in use all through the final yr, with everybody working from dwelling. But to make use of their VoIP telephone community alongside their video conferencing software, you’ll want to decide on a paid plan:
- US & Canada: Begin making calls via Zoom with this fundamental bundle. There are two tiers underneath this plan. Pricing begins from $10 per license, per 30 days for his or her pay-as-you-go service. Or, get limitless calls throughout the USA and Canada for $15 per license, per 30 days.
- Professional International Choose: Get a direct dial quantity, superior telephone options, and limitless home calling in 40+ nations on this plan. Pricing begins from $20 per license, per 30 days.
- Zoom United Enterprise: Get all of Zoom’s telephone options together with their conferences characteristic, which lets you host as much as 300 individuals on a video name. There’s a 10-seat minimal for this plan. Pricing begins from $30 per license, per 30 days.
8. Grasshopper
Grasshopper is a small enterprise cloud telephone system. It really works by including a enterprise line to your private telephone. Meaning you don’t must put money into new gear to make use of their community: you merely signal into Grasshopper’s community utilizing an internet-connected gadget, comparable to your cell gadget.
What are a few of its high options?
Grasshopper has a number of options on provide for his or her small enterprise prospects, comparable to:
- Self-importance numbers: Cease prospects from dialing a fancy, hard-to-remember telephone quantity when contacting your small business. Grasshopper affords vainness numbers, like 492-FLOWERS, so individuals can simply keep in mind your contact info.
- Instantaneous response: Too busy to just accept an incoming name? As an alternative of sending them to voicemail, Grasshopper can routinely ship a textual content message that claims you’re unavailable however will name again at your earliest comfort.
- Enterprise texting: It’s not simply audio calls which you can host via Grasshopper’s VoIP community. You’re additionally capable of ship and obtain SMS messages via the identical enterprise quantity.
Reliability, help, and safety
Calls being made via Grasshopper use your present web community, which implies your name high quality is simply nearly as good as different calls made in your gadget. They deal with 140 million calls yearly, that means their platform is strong sufficient to resist giant name volumes.
Additionally they have an internet help heart that solutions FAQs, so that you don’t must contact their help group when you want any assist.
Grasshopper pricing choices
All tiers for Grasshopper’s VoIP system embrace options like enterprise texting, name transfers, and WiFi calling. Plans rely on what number of telephone traces and extensions you want:
- Solo Plan: Get one telephone quantity and three extensions from $26/month, billed yearly. Grasshopper says this plan is good for entrepreneurs with a small facet gig.
- Associate Plan: Get three telephone numbers and 6 extensions from $44/month, billed yearly. That is the perfect tier for rising companies with fewer than 3 workers.
- Small Enterprise Plan: Get 5 telephone numbers and limitless line extensions from $80/month, billed yearly. This tier is good for companies with 3+ workers.
9. CallHippo
CallHippo is a digital telephone system utilized by over 5,000 firms worldwide, together with Amazon, Honeywell, and Aramex. They’ve cell and desktop purposes for purchasers to just accept calls wherever they could be.
What are a few of its high options?
Questioning which options CallHippo provide of their enterprise VoIP packages? Listed below are a handful of options you may anticipate:
- International join: Internet hosting video or audio calls with individuals abroad? CallHippo has a built-in timezone converter so you may rapidly discover the perfect instances to talk.
- Interactive Voice Response (IVR): Save prices on human receptionists with this characteristic. It’ll greet incoming callers and ask them to press a quantity on their keypad to achieve a particular division, like “press 2 to talk to gross sales.” The decision will routinely go via.
- Good name forwarding: Create guidelines for calls to be diverted in particular circumstances. For instance, you may configure your digital telephone system so incoming calls exterior of regular working hours are diverted to your private telephone.
Reliability, help, and safety
In accordance with their standing web page, CallHippo’s servers have had 99.9%+ uptime during the last three months. Additionally they provide SDAP, a patent-pending know-how that guarantees to enhance name high quality and ship an excellent calling expertise.
CallHippo pricing choices
Pricing for CallHippo’s digital telephone service is dependent upon the options you want.
- Bronze Plan: Get one free telephone quantity, group inboxes, and SMS messaging with this plan. Pricing begins at $14 per consumer, per 30 days.
- Silver Plan: Get all Bronze options, plus name recording, Interactive Voice Response (IVR), and clever name reviews. Pricing for this plan begins at $24 per consumer, per 30 days.
- Platinum Plan: Get all Silver options, plus three-way calling, customized caller IDs, and energy dialing. Pricing for this plan begins at $35 per consumer, per 30 days. Nevertheless, this bundle is simply out there for annual subscriptions.
10. 8×8
Rounding out the checklist of alternate options, 8×8 is a communications platform utilized by firms like McDonald’s, Regus, and Remax. Connections for his or her chat, name, and video instruments are made via the cloud, which implies you don’t want 8×8’s group to go to your workplace to put in a brand new telephone system. It’s all configured remotely.
What are a few of its high options?
8×8 affords some nice options of their VoIP telephone packages, together with:
- Visible voicemail: Need clarification on what somebody mentioned of their voicemail message? 8×8 permits you to convert voice messages into textual content, so you may simply spot (and reference) what somebody mentioned.
- Name Parking: When you’ve got a bigger help group answering inbound calls, use their name parking characteristic to place individuals on maintain. One other group member can decide up the decision after they’re out there.
- In-depth name analytics: Create customized dashboards inside 8×8 to identify patterns throughout your small business telephone system. View the standard of your calls, what number of conversations your group is having, and the full variety of calls you’ve missed.
Reliability, help, and safety
8×8’s telephone community is FCC compliant, which implies they’re dedicated to defending private shopper information. They’re additionally GDPR compliant; important in case you have prospects or shoppers primarily based within the EU. No person can eavesdrop in your calls, that are end-to-end SLA encrypted.
Plus, as a result of 8×8’s community runs via the cloud, you need to use their community when you’re struggling with an web scarcity on one gadget. In case your WiFi fails within the workplace, for instance, you may join your gadget to a 4G or 5G community to just accept calls.
8×8 pricing choices
To decide on your 8×8 plan, you’ll want to think about the options you require. Their plans provide entry to particular options:
- Small Enterprise Plan: Get an auto-attendant, limitless calling throughout the US and Canada, and clever name routing. Pricing for this plan begins at $12 per seat, per 30 days.
- Voice, Video, and Chat: Get entry to all three communication instruments with this plan. You’ll have limitless voice calling to 14 nations and group chat. Pricing for this plan begins at $24 per seat, per 30 days.
- Analytics Plan: Get each characteristic 8×8 has to supply, together with limitless voice calling to 40+ nations. You’ll additionally get in-depth name reporting. Pricing for this plan begins at $44 per seat, per 30 days.
Why is Nextiva the highest different to Vonage Enterprise?
Vonage has been within the enterprise communications trade for fairly a while, and whereas they’ve a powerful set of options, we consider Nextiva edges them out.
Nextiva has a 4.7 out of 5-star score on GetVoIP. Clients usually reference Nextiva’s safe VoIP community and world-class reliability of their critiques. Actually, 93% of Nextiva prospects would suggest its enterprise telephone service.
We talked about earlier how U.S. Information names Nextiva as the perfect enterprise telephone system. This isn’t solely due to Nextiva’s service and reliability however due to its excellent buyer help. You possibly can attain Nextiva’s help group on the channel you favor, not simply stay chat.
Nextiva has greater than 40 VoIP options so that you can decide and select from. Those talked about on this article are only a snapshot of what you may get out of the enterprise telephone system.
Take a look at Nextiva’s pricing and plans when you’re in search of a world-class enterprise communications supplier at a value that matches your finances.
Vonage, GoToConnect, Ooma, Mitel, Dialpad, Telephone.com, Zoom, Grasshopper, CallHippo, and eight×8 don’t have any relationship with Nextiva, Inc. and are the registered logos of their respective homeowners.
