It’s troublesome to search out out if a Voice over IP service is sweet for your enterprise as there are dozens of choices to select from.
OnSIP could also be one of many options excessive in your checklist. It’s a hosted VoIP resolution centered round making distant work simpler. It’s a easy service for going distant, however for companies who require a extra strong VoIP system with options like built-in CRM, integrations, and Unified Communications, it’s possible you’ll have to discover options.
In the event you’ve determined OnSIP isn’t the enterprise telephone for you, no worries. We dug into the options, pricing, and reliability of opponents to match the highest 10 OnSIP options:
1. Nextiva
Nextiva is a cloud-based enterprise telephone system for corporations of all sizes. Designed with distant employees in thoughts, Nextiva is greater than only a VoIP system. It’s a whole all-in-one resolution to handle each facet of your enterprise communication, from voice calls by to workforce chat and CRM integration.
Greater than 80,000 corporations use Nextiva (together with Netflix, Amazon, and Pac-12) due to its superior options. It’s why the U.S. Information ranked Nextiva because the #1 enterprise telephone system for 2 years in a row.
What are a few of its prime options?
Nextiva prospects love its all-in-one platform for a lot of causes. Amongst its prime options embrace:
- Staff chat: As an alternative of needing totally different platforms to textual content, voice chat, and video convention together with your workforce, simply use Nextiva. It has all three communication platforms built-in; no additional subscriptions wanted.
- Auto-attendant: Give incoming callers an amazing first impression and use auto-attendants to direct them to the individual greatest suited to reply their question. They will press a quantity on their keypad to achieve a particular division with out having to undergo a receptionist.
- Name Pop: Greet incoming callers with a customized script with Name Pop. You’ll see necessary caller particulars in your display screen earlier than choosing up—together with the caller’s title and firm, final survey ranking, and worth of their account.
- Voice analytics: Observe necessary KPIs throughout gross sales, assist, and name heart groups with superior voice analytics. You’ll get perception into your common name instances and reply pace each as a workforce and individually.
Reliability, assist, and safety
Nextiva has eight military-grade information facilities all over the world, with redundancies in place ought to one thing go fallacious. Not solely that, however every information heart has world-class safety. It boasts a 99.999% uptime—gold customary within the enterprise telephone system world—so that you’re all the time on.
Compliance with privateness legal guidelines is baked into Nextiva’s VoIP software program. It’s HIPAA, PCI, and SOC 2 compliant. Your corporation’ and your prospects’ info is all the time saved protected.
In the event you do need assistance, Nextiva prides itself on customer support. Attain their assist workforce 24/7 by telephone, e-mail, or webchat. Its assist heart can also be accessible to get fast responses to your questions.
Nextiva pricing choices
Pricing for Nextiva’s enterprise telephone system is easy. Select from one of many following plans relying in your workforce measurement, characteristic necessities, and funds:
- Important Plan: Get limitless voice calling, a toll-free quantity, and auto-attendant from simply $17.95 per consumer, monthly. There’s a free 7-day trial to check this plan.
- Skilled Plan: Get every part in Important, plus limitless video conferencing, Name Pop. and SMS integration, from simply $21.95 per consumer, monthly.
- Enterprise Plan: Get Nextiva’s hottest plan, which incorporates limitless Name Pop, voice analytics, and prolonged integrations from $31.95 per consumer, monthly.
- Final Plan: Want every part? Get all Nextiva has to supply, together with automated surveys and ticket administration, from $52.95 per consumer, monthly.
2. Grasshopper
Grasshopper is an OnSIP various for smaller companies. As an alternative of the entire suite of workforce collaboration instruments that different opponents have to supply, Grasshopper’s core providing provides a enterprise quantity to an present private telephone.
What are a few of its prime options?
Since they’re designed for small enterprise house owners, Grasshopper retains its characteristic set easy. Amongst a few of its hottest options embrace:
- Enterprise texting: SMS has amongst the highest open charges of any written sort of content material (together with e-mail). Grasshoppers’ enterprise SMS characteristic permits you to get your messages learn by texting prospects.
- Digital receptionist: Don’t have cash to rent a human receptionist to greet incoming callers? Grasshopper presents a digital receptionist characteristic that greets callers, asks their cause for calling, and prioritizes their name accordingly.
- Vainness numbers: As an alternative of handing out your private telephone quantity to prospects, have them name a conceit quantity like 1-800-BRAND. The decision will likely be routed to your private mobile phone (the place you possibly can select when to just accept them).
Reliability, assist, and safety
Grasshopper is a dependable telephone system with 24/7 US-based assist. Ought to you could have questions, you possibly can name, e-mail, or message them on social media.
Plus, since Grasshopper makes use of your present service supplier to make enterprise calls, the standard of their VoIP calls is simply pretty much as good as these made utilizing your common telephone quantity.
Nonetheless, it’s necessary to notice that Grasshopper will not be HIPAA compliant. Their assist workforce must entry your account settings to take care of queries. This implies they’re unable to maintain buyer and affected person info non-public.
Grasshopper pricing choices
Grasshopper has three pricing tiers, every of which comes with a 7-day free trial so that you can take a look at earlier than you commit.
All plans have entry to its hottest options—together with cellular apps, Wi-Fi calling, and customized greetings. The appropriate plan in your small enterprise relies on what number of telephone numbers and extensions you want:
- Solo Plan: Get one telephone quantity and three extensions from $26 monthly.
- Companion Plan: Get three telephone numbers and 6 extensions for $44 monthly.
- Small Enterprise Plan: Get 5 telephone numbers and limitless extensions from $80 monthly.
3. Aircall
Aircall is a cloud-based name heart software program for bigger groups. In keeping with its web site, greater than 8,000 corporations use their VoIP service to handle inner and exterior communication.
What are a few of its prime options?
Aircall presents nice options with its VoIP telephone system, together with:
- Integrations: Aircall connects with the instruments your enterprise is already utilizing—together with Shopify, Intercom, HubSpot, and Zapier. Sync your name information to different instruments for higher perception into your enterprise communications.
- Name commenting: Hold monitor of why prospects name your contact heart by leaving notes inside Aircall. These feedback sync together with your CRM and will be assigned to particular person workforce members, so your complete workforce stays up to date.
- Click on to dial: Bored with copying and pasting a buyer’s quantity into your enterprise telephone? If the Aircall app is put in in your gadget, you’re in a position to click on a quantity and name it instantly.
Reliability, assist, and safety
Aircall has 99.99% uptime and 7 worldwide information facilities to route enterprise calls by, ought to one go down. It additionally sends notifications to prospects when their telephone community is having points so it may be troubleshot instantly.
As for customer support, Aircall provides each new enterprise an onboarding supervisor. They’ll stroll you thru the way to arrange your new enterprise telephone system, and reply any questions you could have.
Aircall pricing choices
Pricing for Aircall’s cloud telephone system is predicated on the options you’ll get entry to.
- Necessities Plan: Get limitless calls inside the US and Canada, IVR, and telephone assist with this plan. Costs begin at $30 per consumer, monthly.
- Skilled Plan: Get stay name monitoring, name tagging, and a devoted account supervisor with this plan. Costs begin at $50 per consumer, monthly.
- Customized Plan: Get every part Aircall has to supply, together with limitless worldwide calls and customized analytics, with this plan. These packages are custom-made; you’ll get a tailor-made quote for the options you want.
4. CallHippo
CallHippo is one other OnSIP various to look into should you want a easy, versatile enterprise telephone service. Over 5,000 corporations use CallHippo’s digital telephone system. They promise corporations can get began in simply three minutes.
What are a few of its prime options?
CallHippo has some nice options to supply its small enterprise prospects. Amongst a few of the hottest embrace:
- International join: Contacting folks in different international locations? Keep away from waking them up in the course of the night time with this characteristic. It’ll present the caller’s timezone earlier than you hit the dial.
- Voice broadcasting: Save time on telephone outreach with voice broadcasting. With this characteristic, you possibly can report one easy dialog and replay it when having related conversations.
- Name monitoring: Perceive the journey prospects undergo utilizing this characteristic. It’ll pull information to elucidate how the client discovered your telephone quantity, the gadget they’re utilizing to name, and whether or not they’ve contacted you earlier than.
Reliability, assist, and safety
CallHippo doesn’t show any details about their information facilities on their web site. Nonetheless, they don’t report any incidents or outages during the last three months. Additionally they supply a patent-pending know-how that guarantees to enhance VoIP name high quality.
CallHippo pricing choices
CallHippo presents three predominant plans alongside a customized tier. Every relies on the options you want entry to.
Nonetheless, it’s value noting that decision insights, customized caller IDs, and voicemail transcription aren’t included as customary with any plan. Every of these options prices additional monthly.
- Bronze: Get one free telephone quantity, voicemail, SMS messaging, and shared workforce inboxes with this plan. Costs begin from $15 per consumer, monthly.
- Silver: Get limitless incoming calls, vacation routing, and name queues with this plan. Costs begin from $30 per consumer, monthly.
- Platinum: Get energy dialer, name switch, and three-way calling with this plan. Costs begin from $45 per consumer, monthly.
- Customized: Get every part CallHippo has to supply, together with customized studies, app blocking, and superior integrations with this plan. Costs are tailor-made in your workforce measurement.
5. Ooma Workplace
Ooma Workplace is a cloud telephone system designed for smaller companies to speak with their prospects and distant workforce. Also called Ooma Telo, they’ve a no-contract service so prospects are free to make use of the platform once they want.
What are a few of its prime options?
Ooma Workplace has 30+ options accessible to its prospects, together with:
- Name forwarding: Have a workforce member that’s out of workplace? Have incoming calls to their telephone quantity diverted to a different worker. That method, prospects all the time get a response—even when their predominant contact is away.
- Voicemail transcription: Save time listening to voicemails. Have them transcribed and despatched on to your e-mail inbox so that you can observe up with and reference.
- VoIP desk telephones: Have a devoted desk telephone only for work calls all through the day, as a substitute of accepting calls on a cellular or desktop.
Reliability, assist, and safety
Ooma Workplace’s community has seven information facilities used to route enterprise calls. Nonetheless, calls made by its community are solely end-to-end encrypted if the individual you’re calling additionally makes use of its platform. This additionally means it’s not HIPAA compliant.
Must you need assistance with Ooma Workplace’s enterprise telephone system, discover a solution utilizing their on-line assist library. You may also contact their buyer assist by stay chat on their web site.
Ooma Workplace pricing choices
All Ooma Workplace plans embrace entry to its 30+ hottest options. You’ll additionally get one free toll-free quantity and cellular app with each plan. Nonetheless, there are two variations between every choice:
- Ooma Workplace: Get switch music, name parking, and one convention bridge per consumer with the essential plan. Costs begin at $19.95 per consumer, monthly.
- Ooma Workplace Professional: Get every part within the primary plan plus video conferencing, desktop app, and enhanced name blocking. Pricing begins at $24.95 per consumer, monthly,
6. Dialpad
Dialpad’s digital PBX is powered by synthetic intelligence. Its cloud communication platform is designed for companies of all sizes to attach with their inner workforce and prospects.
What are a few of its prime options?
Dialpad has a collection of options accessible to its prospects. Amongst a few of the hottest embrace:
- Voice intelligence: Dialpad’s platform makes use of speech recognition, pure language processing, machine studying to ship real-time teaching to your workforce. They will use the insights to grasp buyer sentiment and report on success.
- Convention calling: Must hop on a video assembly together with your workforce or prospects? You are able to do that inside Dialpad’s digital convention room.
- Name routing: Select which softphone ought to ring with superior name routing. For instance: configure it so sure workforce members get calls from folks in a particular location.
Reliability, assist, and safety
As a result of Dialpad makes use of web connections to make enterprise calls, the audio and video high quality is simply pretty much as good as your customary web pace. This usually makes them sound clearer than conventional landline calls.
Dialpad can also be SOC 2 and HIPPA compliant. Calls are encrypted to stop eavesdroppers from listening to your non-public conversations.
Dialpad pricing choices
With a 14-day free trial on every plan, you’ve acquired the selection between three plans if contemplating Dialpad. The appropriate selection for your enterprise relies on what number of customers you’ll have.
- Customary: Get voicemail transcription, G Suite integration, and name controls with this plan. Pricing begins at $15 per consumer, monthly.
- Professional: Get all options within the Customary plan plus Salesforce integration and 24/7 telephone assist. Pricing begins at $25 per consumer, monthly. There’s a three license minimal for this plan.
- Enterprise: Get all options Dialpad has to supply with this plan. Pricing is customized, however you’ll want a minimal of 100 licenses for it.
7. OpenPhone
OpenPhone is one other VoIP supplier value wanting into should you’re trying to find an OnSIP various. It really works by including a enterprise line to your present telephone quantity so you possibly can take enterprise calls on the go with out carrying two telephones or additional SIM playing cards.
What are a few of its prime options?
OpenPhone presents some nice options in its plans, together with:
- Constructed-in CRM: OpenPhone integrates with common CRMs together with HubSpot, Zapier, and Google Contacts. However should you don’t need to use a separate software, OpenPhone’s cloud communications platform has a built-in CRM.
- Shared inbox: Discuss together with your complete workforce, or only a sure division, utilizing shared inboxes. A number of folks can name and textual content utilizing one telephone quantity.
- Snippets: Have the identical conversations again and again? Create templates that reply your FAQs, and reuse them to avoid wasting time answering repetitive queries.
Reliability, assist, and safety
OpenPhone’s digital PBX runs off Amazon Net Companies. This implies they’re in a position to encrypt any conversations being made by its community utilizing 256-bit encryption. Nonetheless, OpenPhone will not be HIPAA compliant.
As for customer support, OpenPhone hosts weekly demonstrations on the way to use their telephone system. Additionally they have a web page for real-time help to get fast solutions to a query.
OpenPhone pricing choices
OpenPhone prides itself on having easy, versatile pricing. They provide two plans alongside a customized enterprise package deal, relying on the options you want entry to. Each plans include a free trial.
- Customary Plan: Get limitless calls and SMS to the U.S. and Canada, name recording, and Zapier integrations with this plan. Pricing begins at $10 per consumer, monthly.
- Premium Plan: Get HubSpot integration, precedence assist, and in-depth name reporting with this plan. Pricing begins at $25 per consumer, monthly.
8. Cellphone.com
Cellphone.com is a cloud telephone system designed to assist small and medium-sized companies to work remotely. It presents voice, textual content, video, fax, and conferencing options inside its VoIP platform.
What are a few of its prime options?
Amongst a few of Cellphone.com’s prime options are:
- Deliver your personal quantity: In the event you’re switching from one other telephone system and have a recognizable telephone quantity you don’t need to lose, Cellphone.com permits you to convey your present quantity to its community.
- Don’t disturb: In a gathering or at a convention? Flip your enterprise telephone off and have it robotically diverted to a workforce member.
- Voice tagging: Ask incoming callers to press a quantity on their keypad that greatest describes the difficulty they need assistance with. View that info earlier than accepting their name so that you’re prepared to assist instantly.
Reliability, assist, and safety
Cellphone.com’s textual content responder and VoIP telephone system is HIPAA and HITECH compliant. Additionally they supply Enterprise Affiliate Agreements (BAA) when required, and use DES encryption to stop eavesdroppers from listening in in your video calls.
Must you need assistance, Cellphone.com’s multilingual assist workforce is out there 24/7 to reply questions. You’ll be able to attain them by telephone, on-line chat, or e-mail.
Cellphone.com pricing choices
Cellphone.com presents three packages for its VoIP telephone system. Each consists of entry to its 40+ customary options:
- Primary: Get one telephone quantity, 300 pooled minutes, and video conferencing for as much as 10 individuals with this plan. Costs begin at $12.99 per consumer, monthly.
- Plus: Get limitless minutes and texts, HIPAA compliant video conferencing for as much as 24 individuals, and video recording with this plan. Costs begin at $19.99 per consumer, monthly.
- Professional: Get name recording, video conferencing for 100 individuals, CRM integrations, and name analytics with this plan. Costs begin at $29.99 per consumer, monthly.
9. Mitel
Mitel is a VoIP supplier with an all-in-one communication platform. They deal with giving the instruments enterprise corporations have to handle a big inflow of calls. Nonetheless, in addition they have smaller packages for small and medium-sized companies to start out utilizing VoIP.
What are a few of its prime options?
Mitel’s enterprise telephone system has some nice options on supply, together with:
- MiTeam conferences: Host a digital assembly utilizing Mitel’s video conferencing software program. It’s ultimate for distant groups with workers working from totally different places.
- Synthetic intelligence: Mitel makes use of Google Cloud’s AI platform to ship digital brokers in its telephone system dashboard. Have the machine studying software program deal with responses to FAQs whilst you spend time on complicated queries that want a human response.
- Softphone apps: Flip any internet-connected gadget right into a enterprise VoIP telephone with Mitel’s app. You’ll discover one for Mac, PC, iOS, and Android.
Reliability, assist, and safety
Mitel prides itself on having superior buyer assist. Companies utilizing their telephone system have a devoted success supervisor and a number of other methods to contact their assist workforce, ought to they want any assist.
As for reliability and safety, Mitel’s community is constructed on Google Cloud. They’ve 14 information facilities all over the world. Ought to one go down, your enterprise calls are robotically routed by one other.
Mitel pricing choices
Mitel has three packages on supply. What’s attention-grabbing is that not all workforce members must be on the identical plan. You’ll be able to combine and match which package deal every worker has, relying on the options they want entry to. Right here’s a fast breakdown of their choices;
- Necessities: Get collaboration, conferencing, and PBX options with this plan. Costs begin at $20.99 per consumer, monthly.
- Premier: Get all important options plus CRM integration and name recording with Mitel’s hottest plan. Costs begin at $26.59 per consumer, monthly.
- Elite: Get all premier options plus archiving and always-on name recording with this plan. Costs begin at $38.49 per consumer, monthly.
10. Vonage
Vonage is one other OnSIP various to research should you’re in search of a versatile VoIP platform. It’s utilized by 100,000+ corporations together with Glassdoor and DHL, who depend on its enterprise telephone system to speak.
What are a few of its prime options?
Vonage has 50+ VoIP options to supply companies utilizing its telephone system, together with:
- Comply with me: By no means miss a enterprise name by configuring Vonage to observe you the place you go. For instance: set your mobile phone to ring for the primary 5 seconds of an incoming name. If there’s no reply inside these 5 seconds, have their name robotically diverted to your desktop.
- Convention bridge: Enable as much as 30 workforce members to dial right into a video convention from anyplace. Mute and add folks from the admin dashboard at any level.
- Name flip: Must take calls on the go? As an alternative of hanging up and redialing, Vonage can switch stay calls throughout a number of units.
Reliability, assist, and safety
Vonage has a median uptime of 99.999% throughout its servers. It additionally prioritizes the safety and safety of buyer information, and is HITECH, HITRUST, and HIPAA compliant.
Clients of Vonage even have the power to contact its assist workforce at any time utilizing telephone, e-mail, or stay chat. There’s additionally a self-service portal on their web site containing solutions to FAQs.
Vonage pricing choices
Companies have three packages to select from when utilizing Vonage. Every comes with a 14-day free trial for as much as 99 telephone strains.
- Cell: Get limitless calls within the U.S., Canada, and Mexico, alongside limitless workforce messaging, with this plan. Costs begin at $19.99 monthly, per consumer.
- Premium: Get limitless video conferencing for as much as 100 individuals, auto attendants, and name queue, with this plan. Costs begin at $29.99 monthly, per consumer.
- Superior: Get all skilled options plus company-wide name recording and visible voicemail with this plan. Costs begin at $39.99 monthly, per consumer.
Why is Nextiva the highest various to OnSIP?
OnSIP is an effective choice for small companies needing a easy and simple VoIP supplier. However for rising companies seeking to get probably the most out of their enterprise telephone system, you possibly can’t go fallacious with Nextiva.
First, prospects love Nextiva’s Wonderful Service promise. You may get real-time responses to your questions by the channel you favor—together with stay chat, telephone, and e-mail. It’s why Nextiva continues to win award after award for its buyer assist.
Clients love Nextiva’s product, options, and ease of use. It has a 4.4-star ranking on G2 and the overwhelming majority (92%) of people that’ve reviewed Nextiva on GetVOIP would advocate it. It’s why Nextiva’s VoIP platform was ranked the #1 enterprise telephone system by U.S. Information for 2 years in a row.
Wish to study extra about our #1 rated enterprise telephone system? Evaluate Nextiva’s plans and discover an choice that’s best suited for your enterprise necessities.
OnSIP, Grasshopper, Aircall, CallHippo, Ooma Workplace, Dialpad, OpenPhone, Cellphone.com, Mitel, and Vonage don’t have any relationship with Nextiva, Inc. and are the registered emblems of their respective house owners.
