On the lookout for an alternative choice to Aircall for managing your name heart? You’ve reached the proper place.
Whereas Aircall is an effective choice for getting your name heart or contact heart up and working, you could be available in the market for a extra strong software that will help you handle different enterprise communications—like video and voice conferencing, workforce chat, file sharing, and extra.
Should you’d like a second opinion on Aircall, beneath is a complete listing of the highest 10 Aircall options. That features:
- Nextiva
- Grasshopper
- OpenPhone
- Dialpad
- Cellphone.com
- GoToConnect (previously Jive)
- 8×8
- OnSIP
- Ooma Workplace
- Zoom
1. Nextiva
Nextiva gives cloud-based enterprise communications for organizations of all sizes. Whether or not you’re a neighborhood small enterprise or an enterprise group with an in-house name heart, Nextiva has telephone system choices for you. In reality, greater than 100,000 corporations use Nextiva for his or her enterprise communications in the present day.
Relying on your corporation necessities, you may get quite a lot of commonplace and superior telephone system options with Nextiva. A few of these embody workflow automation, cell and desktop apps, digital conferences, IVR and auto attendant, and extra–however we’ll get extra into options in a bit. Should you’re fascinated by studying extra about Nextiva, Prince Wealthy of Wealthy Know-how Group offers his clear assessment within the video beneath:
What are a few of its prime options?
Nextiva is likely one of the finest Aircall rivals as a result of their prospects get entry to quite a lot of options. Among the hottest are:
- Voice analytics: Gather details about VoIP calls and conversations together with your prospects. This function is nice for name facilities that need to get higher at monitoring metrics and KPIs, equivalent to name quantity, name time, maintain time, reply velocity, and extra.
- Name Pop: View essential caller particulars in your display screen to shortly stand up to hurry with incoming callers earlier than selecting up the telephone. See their final interplay, buyer expertise rating, account worth, and survey responses.
- Cellular and desktop purposes: Nextiva’s app is suitable with Android, iOS, and Home windows. Flip any system right into a VoIP telephone and take calls from wherever—even when you’re working remotely.
- Constructed-in CRM: Hold tabs on gross sales and help conversations together with your prospects and your prospects with Nextiva’s built-in CRM. Analyze your accounts’ name historical past, get a sentiment rating from every name, see whether or not or not your prospects are glad with their gross sales or help experiences, and way more.
- Name queue: For name or contact facilities with a excessive quantity of inbound calls, having a name queue is essential. These queues will let you maintain your help brokers organized whereas they reply a gradual move of calls. This additionally ensures your prospects aren’t left in the dead of night on whether or not or not they’ll be linked to the subsequent agent.
Reliability, help, and safety
One more reason why companies select Nextiva as their VoIP telephone system due to its safety. It has eight knowledge facilities throughout the U.S. Every has uninterruptible energy sources—however, ought to the worst occur, your corporation’ calls shall be mechanically routed via one other.
Every knowledge heart meets safety requirements set by the ISO/IEC 27001 certification, which helps Nextiva preserve its spectacular uptime.
Nextiva has an always-on help heart ought to prospects need assistance. Due to this, Nextiva has a 9.1-star score on G2 for its high quality of help.
Nextiva pricing choices
Nextiva has a easy, easy-to-calculate pricing mannequin for companies wanting to make use of their VoIP platform. The proper plan for you will depend on which options you want entry to, and the variety of individuals in your workforce.
- Important Plan: Get entry to important enterprise communication options like limitless voice calling, Outlook/Google Contact integrations, and auto-attendants. Pricing begins at $17.95 per person, per thirty days.
- Skilled Plan: Get entry to primary options alongside Name Pop, limitless enterprise texting, and limitless convention calling for as much as 40 attendees. Pricing begins at $21.95 per person, per thirty days.
- Enterprise Plan: Get entry to every thing within the Skilled plan, plus voice analytics, transcription, and prolonged integrations together with your CMS. Pricing begins at $31.95 per person, per thirty days.
- Final Plan: Get entry to each function Nextiva has to supply—together with automated surveys, gross sales pipeline administration, and customer support ticket administration. Pricing begins at $52.95 per person, per thirty days.
2. Grasshopper
Grasshopper is one other nice Aircall various for small companies. Packages are a lot smaller; you’ll have a enterprise line added to your private cellphone quantity. That makes it a less expensive choice for corporations who don’t have the price range to spend money on a full suite of communication instruments.
What are a few of its prime options?
Whereas Grasshopper’s setup is totally different from different enterprise VoIP platforms, it nonetheless gives some essential communication options. That features:
- Quantity porting: Switch an current enterprise or digital telephone quantity to Grasshopper at no cost. This implies you don’t have to divert calls (or bear in mind to inform previous prospects that your quantity has modified.)
- Wi-Fi calling: VoIP makes use of an web connection to make and obtain enterprise calls. With Grasshopper, you need to use Wi-Fi to make these calls in case your 4G or 5G connection is poor.
- Voicemail transcription: Save time listening to voicemail messages by having them transcribed and delivered to your inbox. It makes referencing (and responding to) these messages simpler and quicker.
Reliability, help, and safety
Grasshopper’s VoIP community reportedly handles over 140 million calls annually. Enterprise calls being made via Grasshopper’s VoIP platform are simply as sturdy as your web connection.
Grasshopper additionally has a 24/7 U.S-based name heart. Must you need assistance, you’ll be able to name them, begin a stay chat, or get a fast response on social media. An unbiased assessment by PCMag rated their service a 3 out of 5.
Grasshopper pricing choices
Like many different Aircall options, Grasshopper gives quite a lot of plans that rely upon the options you want entry to. Right here’s a breakdown:
- Solo Plan: This plan is focused in direction of entrepreneurs with a facet gig. It offers entry to all options, one telephone quantity, and three extensions. Pricing begins at $26 per thirty days.
- Associate Plan: Focused in direction of rising companies with 1-3 workers, this plan offers entry to the entire above plus three telephone numbers and 6 extensions. Pricing begins at $44 per thirty days.
- Small Enterprise: This plan is good for small corporations that want versatile name routing. You’ll get 5 telephone numbers and limitless extensions from $80 per thirty days.
3. OpenPhone
OpenPhone is a enterprise telephone system designed for startups and small companies. It really works by including a brand new enterprise quantity to your current cellphone. When you’ve downloaded the OpenPhone app to it, you need to use that as a enterprise telephone.
What are a few of its prime options?
OpenPhone has a small however strong suite of communication instruments, together with:
- Auto-replies: Save time answering enterprise texts by creating templates for regularly requested questions.
- Constructed-in Buyer Relationship Supervisor (CRM): Save essential buyer knowledge, and tag them with customized info, instantly inside OpenPhone’s on-line dashboard.
- Set enterprise hours: Solely settle for enterprise calls in your private telephone throughout set hours. That means, you need to use the identical system for enterprise and residential use—with out being disrupted on the weekend.
Reliability, help, and safety
Relying on the plan you select, prospects of OpenPhone’s digital PBX get precedence help and a devoted account supervisor. They’re designed to be your go-to level of contact for any points you run into.
Plus, all calls made via OpenPhone are safe utilizing 256-bit AES encryption. Additionally they carry out every day backups of their database so your knowledge is at all times protected and accessible.
OpenPhone pricing choices
OpenPhone gives free trials for corporations considering of utilizing their cloud telephone system. Paid packages are outlined beneath:
- Normal Plan: Make limitless calls and texts to the US and Canada, and get entry to group messaging and auto-replies, from $10 per person, per thirty days.
- Premium Plan: Get every thing within the Normal plan plus name switch, IVR, and name analytics for $25 per person, per thirty days.
- Enterprise: Get entry to each function OpenPhone has to supply (together with a devoted account supervisor and audit log) with a customized plan.
4. Dialpad
Dialpad is a VoIP platform designed for distant groups. Their enterprise telephone system permits groups to work from wherever, utilizing their very own current internet-connected gadgets and suite of communication instruments.
Essentially the most distinctive factor about Dialpad is its voice intelligence software. It’s designed to teach distant groups, and provides them the knowledge they want throughout a real-time dialog.
What are a few of its prime options?
The options you’ll get entry to rely upon which plan you select. Amongst a few of their hottest options embody:
- Integrations: Sync your VoIP knowledge together with your CRM, assembly scheduler, and customer support instruments. Choices embody Slack, Zendesk, HubSpot, and Salesforce.
- Voice intelligence: Considered one of Dialpad’s most spectacular options. It makes use of machine studying to create to-do lists, uncover insights, perceive the sentiment, and switch calls into referenceable paperwork.
- Carry your individual system: Like many VoIP platforms, Dialpad integrates with the gadgets you have already got. Their desktop and cell apps flip laptops, cell telephones, and tablets into enterprise communication instruments.
Reliability, help, and safety
Dialpad has a reported 100% uptime SLA. And, as a result of all calls are made utilizing VoIP, the standard of calls being made via their community is simply nearly as good as conventional landline calls.
Dialpad can be SOC2 Kind II and HIPAA compliant. Plus, all conversations made via their community are encrypted utilizing TLS. There’s a slim probability of anybody eavesdropping in your VoIP calls (or recordings).
Dialpad pricing choices
Dialpad has two most important plans alongside a customized enterprise package deal. Right here’s a breakdown of these packages and what they embody:
- Normal Plan: For $15 per person per thirty days, get a customized voicemail greeting, voicemail transcription, and limitless calling. Free 14-day trial obtainable.
- Professional Plan: For $25 per person per thirty days, get all primary options plus native quantity help in 50+ nations, 24/7 telephone help, and Salesforce integrations. Free 14-day trial obtainable. (Minimal three licenses.)
- Enterprise Plan: Get each function Dialpad has to supply, together with SLA and Okta integrations, with a customized plan. (Minimal 100 licenses.)
5. Cellphone.com
Cellphone.com’s VoIP platform guarantees to ship important communications instruments for a smaller price ticket. They’re designed to assist small companies create an expert first impression with enterprise telephone numbers (that can be utilized on private telephones).
What are a few of its prime options?
All Cellphone.com packages have entry to 50+ options. Amongst a few of their finest are:
- Internet-based administration: Add new customers, arrange automated name routing, and configure settings utilizing Cellphone.com’s web-based portal (that may be accessed wherever.)
- Auto attendants: Their auto attendant asks incoming callers to enter the title of the particular person they’re attempting to succeed in. This helps divert calls to the proper particular person—saving time and higher managing name move.
- Click on-to-call: Create a button on your corporation’ web site that asks guests to enter their very own telephone quantity. Cellphone.com will make an outgoing name to that quantity so your gross sales or buyer help groups can get in contact with them.
Reliability, help, and safety
Cellphone.com has a 24/7 contact heart. Their brokers may be reached by telephone, electronic mail, or on-line chat, ought to you’ve got any questions on their VoIP platform.
All calls (together with recordings) made via Cellphone.com are SSL encrypted. No one can pay attention to your conversations, nor see who you’ve referred to as. Additionally they adhere to PCI DSS requirements to guard cost info being handed via their community.
Cellphone.com pricing choices
All packages embody entry to a few of Cellphone.com’s finest options—together with video conferences, SMS texting, and discover me/comply with me. Right here’s a breakdown of the variations between every plan:
- Fundamental Customers Plan: Get 300 pooled minutes, one telephone quantity, and 10-person video conferencing for $12.99 per person, per thirty days.
- Plus Customers Plan: Get limitless minutes and texts, 25-person video conferencing, and recording for $19.99 per person, per thirty days.
- Professional Customers Plan: Get name recording, CRM integrations, voicemail transcription, and 100-person video conferencing for $29.99 per person, per thirty days.
6. GoToConnect (previously Jive)
GoToConnect is a communications software developed by LogMeIn (the creators of GoToMeeting and GoToWebinar.) This department gives versatile cloud telephone methods so customers can take calls from wherever on this planet, and ship nice buyer experiences.
What are a few of its prime options?
GoToConnect prospects take pleasure in utilizing its VoIP telephone system as a result of they get entry to options like:
- Help heart: View calls in your queue, weekly help exercise, and the standing of every name utilizing GoToConnect’s on-line dashboard.
- Worldwide calling: GoToConnect prospects could make free calls to 52 nations as a part of their package deal. (Word that this doesn’t embody calls to cell or satellite tv for pc telephones.)
- Private assembly rooms: Permit every workforce member to host their very own conferences with a personal digital assembly room. They will share the customized URL with leads, current prospects, or workforce members.
Reliability, help, and safety
Calls made via GoToConnect are encrypted, and all on-line conferences are password protected. Their community also can establish suspicious conduct and limit login—like if somebody is attempting to log into your account from a brand new location.
GoToConnect can be GDPR, CCPA, and PRP compliant.
GoToConnect pricing choices
Like many different Aircall options we’ve listed right here, pricing for GoToConnect will depend on the package deal you select (and the options you want.) Right here’s a rundown of their plans:
- Fundamental Plan: Get entry to their primary options—like auto attendants and one name queue—from $24 per person, per thirty days.
- Normal Plan: Get their telephone, chat, and video conferencing instruments from $29 per person, per thirty days.
- Premium Plan: Get all of the above options, plus help heart instruments (like analytics and name monitoring) and as much as 250 assembly members, from $39 per person, per thirty days.
7. 8X8
8X8 is a VoIP platform that offers prospects entry to voice, video, chat, and name heart software program. Their all-in-one service is designed to be the one software your organization must handle enterprise communication.
What are a few of its prime options?
The options you’ll get entry to will depend on the plan you select. Usually talking, 8X8 gives a handful of wonderful options, together with:
- Interactive Voice Response (IVR): Use AI know-how to know why incoming callers are contacting you, and automate name diversions to the suitable division or workforce member.
- Caller ID and blocking: Perceive who’s calling you, and whether or not to reply the telephone, with caller ID. You’ll be able to flip the swap and block individuals from seeing your caller ID when making outbound calls.
- Name ready: Create a name queue, and put incoming calls on maintain, when you’re too busy to reply. Receptionists also can use name parking to switch calls to a workforce member’s queue.
Reliability, help, and safety
8X8 is compliant with most main safety requirements, together with HIPAA, FCC, and CSA. Additionally they work with U.S. and UK authorities assurance schemes for info safety.
Should you’re involved about VoIP safety, all calls made via 8X8’s platform have end-to-end SLA encryption. Additionally they have a geographically various knowledge heart. Ought to one break, your calls shall be mechanically routed to at least one that’s totally practical.
8X8 pricing choices
Every 8X8 plan offers entry to totally different options. Right here’s a breakdown:
- Small Enterprise Cellphone System: For $12 per person, per thirty days, get limitless calling within the US and Canada, auto attendants, and primary voice, video, and messaging instruments.
- All-in-one Voice, Video, and Chat: For $24 per person, per thirty days, make limitless voice calls to 14 nations, ship textual content messages, and host video and audio conferences.
- Analytics Plan: For $44 per person, per thirty days, make limitless voice calls to 47 nations, and look at in-depth insights concerning the conversations going down in your community.
8. OnSIP
OnSIP is designed to be a hosted VoIP platform for companies who need to maintain their current telephone numbers. After you have a package deal with OnSIP, you’ll obtain their app onto your gadgets (like an iPhone or laptop computer) to make and obtain enterprise calls.
What are a few of its prime options?
Prospects on totally different plans get entry to totally different OnSIP options. Amongst a few of their prime options are:
- sayso: This stay voice and video chat function encourages web site guests to contact you. It’ll ask them to enter their telephone quantity and go that request via to your dashboard to return their name.
- Video conferencing: Host and be part of video conferences together with your workforce utilizing their net or desktop app. As much as 5 individuals can be part of these video conferences.
- Name recording: Retailer recordings of your voice calls in your on-line dashboard. Use them for workforce coaching or to refamiliarize your self with a buyer’s inquiry earlier than contacting them once more.
Reliability, help, and safety
OnSIP has a 99.98% service reliability score and not too long ago received a customer support award. Their help workforce additionally has an authorized accomplice community. They’re in a position to suggest IT consultants in your space, must you want one.
As for reliability, all calls made via OnSIP’s cloud platform are encrypted. They’re additionally PCI and HIPAA compliant and comply with safety finest practices.
OnSIP pricing choices
Pricing for OnSIP will depend on the options you want entry to:
- Fundamental Plan: Get three auto attendants, and one name recording person, with this plan. Pricing begins at $49.95 per person, per thirty days. Nevertheless, commonplace calls are charged at an additional $0.29 per minute.
- Limitless Plan: Make limitless calls, and get VoIP desk telephones, with this plan. Pricing begins at $18.95 per person, per thirty days.
- sayso Video and Voice: Use their web site click-to-call buttons with this plan. Pricing ranges from $0 to $49.95 per thirty days, relying in your name plan.
9. Ooma Workplace
Ooma Workplace is a superb Aircall various to look into when you’re a small enterprise. Prospects report a 50% saving, on common, after gaining access to their suite of 35 enterprise VoIP options.
What are a few of its prime options?
Questioning what you’ll get entry to as a part of Ooma Workplace’s VoIP packages? Amongst a few of their hottest options embody:
- Toll-free numbers: All Ooma Workplace packages get one toll-free quantity with 500 minutes of inbound calls per thirty days. This implies inbound callers received’t get charged to contact your corporation except they’re calling from one other nation.
- Video conferencing: Use their desktop app to host digital conferences with workforce members or prospects. Contains screen-sharing and password safety instruments.
- Name blocking: Block nameless callers and robocalls with enhanced name blocking. Their platform screens all incoming calls and screens them towards a database of identified robocall numbers. These calls by no means make their means via to your corporation.
Reliability, help, and safety
Since calls made via Ooma Workplace are made utilizing VoIP know-how, calls are a lot increased high quality than landline options. Plus, if the opposite particular person on the road is utilizing Ooma Workplace’s community, your calls are encrypted.
Must you run into issues with their platform, Ooma Workplace has a stay chat on their web site. That runs alongside their library of help docs for on-demand assist.
Ooma Workplace pricing choices
Pricing for Ooma Workplace’s cloud telephone system is straightforward. You’ll select between two plans, relying on which options you want:
- Ooma Workplace: Get one toll-free quantity, suitable cell app, and 35 primary options (like digital receptionists and switch music) for $19.95 per person, per thirty days.
- Ooma Workplace Professional: Get the entire above plus video conferencing, enhanced name blocking, and desktop apps for $24.95 per person, per thirty days.
10. Zoom
Consider a video conferencing software and more than likely, Zoom will come to thoughts. They’re finest identified for his or her on-line assembly software. Nevertheless, Zoom is a unified communications software that permits customers to host conferences, make voice calls, and ship direct messages to their workforce via one app.
What are a few of its prime options?
Amongst a few of Zoom Cellphone’s hottest options embody:
- Clever name routing: Robotically divert calls to workforce members an incoming caller has already spoken with, or in the identical location as them.
- Rework name to assembly: Having a dialog with somebody and need to share your display screen with them? Use this function to show a voice name right into a video convention with the clicking of a button.
- Name high quality reporting: Cellphone calls made via Zoom are high-quality. Examine that’s true, and spot any high quality points, with their on-line reporting dashboard.
Reliability, help, and safety
Zoom not too long ago got here below fireplace for safety holes that allowed individuals to affix personal conferences. Nevertheless, they do have quite a lot of instruments to guard conversations—together with password safety, assembly locking, and superior chat encryption.
Zoom has knowledge facilities around the globe for enterprise-class reliability. Customers gave them an 8.6-star score on G2 for the standard of help, which is barely beneath the class common of 8.7 stars.
Zoom pricing choices
Zoom gives a number of plans, relying on which instruments you want entry to. You should use their VoIP Cellphone community by selecting one in all these packages:
- US & Canada: Make metered calls to those areas for $10 per person, per thirty days, or improve to limitless calling within the area for $15 per person, per thirty days. Each plans give a US and Canada quantity.
- Professional International Choose: Get entry to superior options, one direct dial quantity, and limitless home calling in 40+ nations for $20 per person, per thirty days.
- Zoom United: Save 17% by gaining access to conferences, telephone, and chat platforms. Pricing begins at $25 per person, per thirty days.
Why is Nextiva is the highest various to Aircall?
Whereas there are dozens of choices obtainable when selecting an alternative choice to Aircall, the clear prime spot is Nextiva.
Nextiva customers have entry to greater than 40 commonplace and superior telephone system options–and you may add options ala carte to suit your name or contact heart preferences.
Nextiva is straightforward to make use of, like very easy. You’ll be able to arrange your Name Circulate and route your prospects to all the proper groups inside minutes. And when you’ve hit a roadblock, Nextiva is there to information you alongside the way in which for help, implementation, and onboarding. It’s a part of Nextiva’s Wonderful Service mantra.
World-class reliability and eight military-grade knowledge facilities to deal with your corporation communications are the varieties of VoIP safety you deserve. All conversations are encrypted end-to-end, so that you by no means have to fret about safety or compliance points.
Options, pricing, safety, ease of use, and customer support are why U.S. Information rated Nextiva the #1 rated enterprise telephone system for 2 years in a row. So, when you’re able to take your telephone system to the subsequent stage, try Nextiva’s clear pricing plans to get began.
Aircall, Grasshopper, OpenPhone, Dialpad, Cellphone.com, GoToConnect, 8×8, OnSIP, Ooma Workplace, and Zoom don’t have any relationship with Nextiva, Inc. and are the registered emblems of their respective homeowners.
